Troubleshooting

Delightex Nova isn't available in my chat

Complete the steps in Connect your assistant, then start a new conversation. If Nova is still missing, check that the connection is enabled in your AI tool.

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The assistant can't connect to my Project

Ask the assistant for a fresh Nova connection link. Open that link and keep the browser tab open. If your sign-in has expired, reconnect using the intended Delightex Nova account.

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The assistant is using the wrong Project or scene

Give it the correct Project URL and scene name. Ask it to confirm both before making further changes.

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A request fails or takes too long

Check the scene before retrying, then ask the assistant to work on one smaller change at a time. If an error mentions a plan limit, check your Delightex Nova plan. Archived or read-only Projects may also prevent editing.

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An interaction doesn't work

Press Play in Nova to test it. If it still fails, describe what you expected and what happened, then ask the assistant to check the saved script.

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The assistant can't upload my file

Upload the file directly in Delightex Nova, then ask the assistant to use it. If the upload also fails in Nova, include the error message when contacting support.

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Still need help?

Contact Delightex Nova support with your AI tool's name, the error message, and a short description of what you were trying to do.